Setting up auto-reply messages on Telegram is a fantastic solution for businesses to automatically respond to customers when they are not available during office hours. This feature allows you to maintain communication with your customers even when you’re not around to answer them personally. Telegram is used by millions of people around the world, and many consider it the most prominent messaging app.
Introduction To Auto-Reply In Telegram
Following the success of auto-reply features on WhatsApp and Instagram, GetITSMS has introduced a similar feature for Telegram, aptly named Auto-Reply in Telegram. This feature enables you to respond to messages even when you’re away from your device, ensuring that your contacts receive a predetermined reply on your behalf. But what if you are going somewhere where you can’t access your phone? Auto-reply is the solution to your concerns about missed messages.
Setup Telegram Auto Reply Messages
You can configure which contacts or groups should receive the automated reply and set different rules and responses for various situations. You can also choose to respond to specific messages only, ensuring that the auto-reply is sent only when the recipient’s message matches the predefined template. For Android users, apps like IM Auto Reply and WhatsAuto make setting up auto-reply messages on Telegram even easier.
Features of Telegram Auto-Response
| Feature | Description |
|---|---|
| Auto Reply | Send automated replies to your customers. |
| Personalized Messages | Send individually customized messages. |
| Reply to All | Respond to all incoming messages. |
| Specific Responses | React to specific messages. |
| Group and Individual | Works with groups or individual contacts. |
| Set Contacts | Specify which contacts should receive auto-replies. |
| Set Delays | Configure delays before sending replies. |
| Scheduled Replies | Set specific times and days for replies. |
| Business Use | Perfect for business communications. |
| Tasker Integration | Works as a Tasker when unavailable. |
Why Use Auto-Reply In Telegram?
When customers send messages to businesses and do not receive a reply, they might feel ignored. This can result in losing customers to competitors who respond promptly. Telegram auto-reply enables quick and prompt responses, making it a preferred channel over email for many businesses. For those times when you can’t use Telegram, auto-reply ensures that people know why you’re unable to reply to them.
Late responses can harm your brand and cost you valuable leads. Not every business can afford to have representatives available 24/7 to respond to inquiries. Telegram auto-response provides a solution by sending automated messages in response to incoming alerts.
Benefits of Auto-Reply in Telegram
- Create a positive first impression by speaking to customers politely and attentively.
- Manage expectations for response times in the absence of agents.
- Use a pre-chat survey to gather customer information for identification or follow-up.
These automated responses help increase customer satisfaction by ensuring that their needs are acknowledged and addressed promptly. Knowing the basics, let’s walk through setting up a GetItSMS Telegram auto-reply message.
How To Set Telegram Auto-Reply Messages
Setting up Telegram auto-reply messages is a straightforward process. This feature is supported by various services and applications, managing messages and emails from Gmail to Outlook, WhatsApp to Telegram. For those times when you can’t use Telegram, auto-reply ensures that people know why you’re unable to reply to them.
If you’re like most people, you communicate with friends and family via multiple messaging apps. However, these apps often lack features that facilitate communication. For instance, WhatsApp doesn’t allow automatic replies; you have to manually respond each time a friend sends a message.
Telegram auto-reply not only notifies customers during unavailability but also manages repeated communications like payment confirmations, order updates, and customer contact follow-ups. For Android users, apps like IM Auto Reply and WhatsAuto make setting up auto-reply messages on Telegram even easier.
Steps to Set Telegram Auto-Reply Messages
- Launch Telegram and select the three horizontal lines in the upper-left corner.
- Choose Settings.
- Select Accounts from the General Settings section, then select the Bot Settings tab.
- Under Bot Type, select Auto Reply and optionally name your bot.
- Configure settings under Bot Preferences:
- Allow auto-reply during human-to-human chats.
- Enable message moderation.
Configure Telegram Auto-Reply Settings
- Open Telegram and select Settings.
- Choose Auto Reply from the Channels & Messages area.
- Adjust settings to suit your needs.
Adding a Personalized Message
- Open the Telegram app and tap the three dots in the top-left corner.
- Select “”auto-reply”” from the pop-up window.
- On the “”add message”” page, type the automated message you wish to send.
- Click “”new message”” to add a message without first clicking the “”auto-reply”” tab.
Sending Telegram Auto-Reply Messages
- Move to the chat window where you want to reply.
- Click the three lines in the top right corner of the chat window.
- Click the gear icon next to the message to reply to.
- Select “”auto-reply”” from the drop-down list.
- Type your message in the message box and hit enter.
Examples Of Telegram Auto-Response
Here are some templates for Telegram auto-replies:
- “”We’ve got your message. Thank you for contacting us. We’ll connect once we are back online. Kind regards, the team.””
- “”Good day. Thanks for reaching out. We’ll respond within four hours. Sincere regards, the business group.””
- “”Hello! We appreciate your message. We’re currently out of the office but will get back to you on the next business day. Visit GetITSMS for our opening times. Talk to you soon.””
- “”Thank you for the message. We’ll reply within 24 hours. For immediate help, visit our help center.””
- “”We appreciate your communication via Telegram. We guarantee a prompt response.””
- “”Good day! Your message has been received and will be forwarded to the appropriate agent. Expect a response within eight hours.””
- “”Hi there! Happy to have you with us. Here’s a 50% discount code for all our summer clothing: XXX. Happy shopping!””
- “”Hello! Although we’re closed right now, we’ll get back to you at dawn. Meanwhile, check out our latest blog post: [link].””
- “”Hi! Thanks for your message. We’re a bit busy but will respond as soon as possible. Appreciate your patience.””
Advantages Of Telegram Auto Reply Messages
Using Telegram auto-reply messages offers several benefits for businesses:
- Manage Fast Response Time: Customers receive instant responses even during non-business hours.
- Enhance Business Accessibility: Provide support at any time, increasing customer satisfaction.
- Build Customer Loyalty and Satisfaction: Clear auto-replies let customers know what to expect, preventing surprises.
For Android users, apps like IM Auto Reply and WhatsAuto make setting up auto-reply messages on Telegram even easier. IM Auto Reply is particularly notable for its ease of use and compatibility with multiple apps such as Instagram, Line, Facebook Messenger, WhatsApp, and Hangouts. Follow these steps to set up auto-reply for Telegram using IM Auto Reply:
- Download IM Auto Reply from the Play Store.
- After launching the app, grant it permission to read notifications.
- Enable the app for Telegram and set your reply message.
- Exclude specific contacts if necessary.
Similarly, WhatsAuto is another excellent app that can be used if IM Auto Reply doesn’t work for you. It allows for customized auto-replies based on specific incoming messages and supports multiple platforms.
When Time is of the Essence
If you’re like most people, you use Telegram to communicate with friends and family several times a day. But did you know you can also use the app to send pre-written replies? The app continuously monitors incoming messages and sends a reply if the text matches your predefined rules. If not, the message is ignored.
This feature can be incredibly helpful when you can’t log into your Telegram account. While it would be great if Telegram had this feature built-in, you can use third-party apps to achieve the same result. For Android users, apps like IM Auto Reply and WhatsAuto make setting up auto-reply messages on Telegram even easier.
Now you know how to configure Telegram auto-reply messages, saving you time and effort. This feature ensures your customers are attended to promptly, enhancing their experience with your business.
