How to Cancel Zoom Subscription

Terminating your Zoom subscription involves a few steps via the Zoom web portal, applicable to subscriptions initiated online or via direct sales quotes. This document outlines the process to effectively cease subscription charges from Zoom.

Prerequisites for Canceling Your Zoom Subscription

Prior to initiation, ensure that you hold the account owner status, administrative rights, or billing privileges. For Basic (free) accounts, deletion is the only option since there is no active subscription to terminate. Access your Zoom account settings by logging in.

Canceling a Zoom Subscription

The cancellation will activate at the forthcoming renewal date, maintaining service continuity until the current term concludes. Note that cloud recordings will be erased 30 days post-cancellation unless you reenlist in a plan supporting cloud storage within this period. Account administrators should navigate to ‘Account Management’ under ‘Admin’.

Steps to Cancel Your Subscription

Billing Portal Under Plans and Billing

1. Log in to the Zoom web portal.
2. Select Plans and Billing from the navigation menu, then choose Plan Management.
3. Identify the plan you wish to cancel and select Manage adjacent to it.
4. Select Cancel Plan in the Manage Plan window.
5. Confirm the cancellation by selecting Confirm Your Cancellation.
6. Examine your subscription details to confirm the accuracy of the cancellation.

An email confirmation of your cancellation will serve as verification of the change.

Billing Portal Under Account Management

1. Log in to the Zoom web portal.
2. Choose Account Management from the navigation menu, then Billing.
3. Select Cancel Plan next to the desired plan.
4. Confirm the cancellation by selecting Confirm Your Cancellation.
5. For any complications, contact Zoom customer support for guidance.

Email confirmation of your cancellation will be sent upon processing.

Requesting a Refund

If you qualify, submit a refund request within 30 days post-renewal. Refunds are generally prorated. Consider the timing of your cancellation relative to your billing cycle to sidestep further charges.

Steps to Request a Refund

1. Log in to the Zoom web portal.
2. Navigate to Plans and Billing, then Plan Management within the navigation menu.
3. Identify and select the plan for which a refund is sought, then choose Manage.
4. Choose Cancel Plan within the Manage Plan window.
5. Select Dispute Charges at the lower left.
6. Consent to the refund terms and finalize your subscription cancellation by selecting Cancellation and Refund.
7. Select Proceed.

Following your actions, an email confirmation will be dispatched. Follow up as necessary to secure your refund.

Canceling an Add-On

Cancel any active add-ons before terminating your primary plan. Follow these steps:

Billing Portal Under Plans and Billing

1. Log in to the Zoom web portal.
2. Select Plans and Billing from the navigation menu, then Plan Management.
3. Identify the add-on for cancellation and select Manage adjacent to it.
4. Choose Cancel Plan within the Manage Plan window.
5. Confirm your cancellation by selecting Confirm Your Cancellation.

An email confirming the change will be dispatched.

Billing Portal Under Account Management

1. Log in to the Zoom web portal.
2. Choose Account Management from the navigation menu, then Billing.
3. Select Cancel Plan next to the desired add-on.
4. Confirm the cancellation by selecting Confirm Your Cancellation.

An email confirming the change will be dispatched upon processing.

Resubscribing or Reactivating Your Subscription

You may reverse your cancellation and reactivate your plan at any time before the cancellation becomes effective. If associated with a larger organization, consult your account administrator or IT department before altering your subscription.

Steps to Reactivate Your Subscription

Billing Portal Under Plans and Billing

1. Log in to the Zoom web portal.
2. Choose Plans and Billing from the navigation menu, then Plan Management.
3. Locate the plan with a pending cancellation and select Reactivate adjacent to it.
4. Choose Proceed & Reactivate in the Reactivate Your Plan window.

Billing Portal Under Account Management

1. Log in to the Zoom web portal.
2. Choose Account Management from the navigation menu, then Billing.
3. Identify the plan for reactivation and select Reactivate Plan.
4. Choose Proceed & Reactivate in the Reactivate Your Plan window.

Other Methods of Cancellation

For those preferring platform-specific cancellation options, here are the steps for iOS and Android:

Canceling in iOS

1. Open the Settings app on your iOS device.
2. Scroll to locate your Apple ID and select it.
3. Under Subscriptions, choose the Zoom subscription.
4. Select Cancel Subscription.

Canceling in Android

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon in the top left to access the Account Menu.
3. Under Subscriptions, locate the Zoom subscription.
4. Select Cancel subscription.

Exploring Alternatives

Consider alternatives to Zoom for meeting recordings, transcriptions, and summaries. ScreenApp offers user-friendly features for capturing meeting details efficiently.

Utilize ScreenApp’s transcription service for accessible content creation and quick referencing during follow-ups. Its summarization tool distills meeting essentials, saving valuable time for professionals who must review key points swiftly.

A Smooth Transition to Simplicity

You now possess the knowledge to terminate your Zoom subscription smoothly. Adhering to these instructions will help you avoid unwanted fees and manage your account effectively. Should you choose to return, reactivating your subscription is straightforward. Knowing how to effectively cancel your Zoom subscription guarantees a trouble-free experience.